Terms & conditions

1. Introduction

1.1. What these terms cover.

These are the terms and conditions on which we, Chevyview Properties Investment Limited, make available to you on licence for one or more workspaces at our premises at 21 Bekwere Wosu Street,D-Line, Diobu, Port Harcourt, Rivers State, Nigeria.

1.2. Why you should read them. Please read these terms carefully before making a booking with us and/or signing this agreement. These terms tell you who we are, how we will provide our products and/or services to you, how you and we may change or end this agreement, what to do if there is a problem and other important information.

1.3. Information about us

1.3.1. Who are we? We are Chevyview Properties Investment Limited, a company registered in the Federal Republic of Nigeria. Our company registration number is 1475210 and our registered office address is 21 Bekwere Wosu Street, D-Line, Diobu, Port Harcourt, Rivers State, Nigeria.

1.3.2. How to contact us. You can contact us by telephoning our customer service team at +234 (0)817 710 1010 or by writing to us at info@pyaleworkhub.com.ng.

1.3.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address, telephone number or postal address you provided to us when making a booking.

1.3.4. When we use the words “write” or “writing” or “written” in these terms, this includes emails or text or communication on social media platforms such as WhatsApp, Telegram, Instagram, or LinkedIn.

2. Our agreement with you

2.1. How we will accept your booking with us. Our acceptance of your booking with us will take place

(i) when we write you to accept it;

(ii) when both of us have signed this agreement; or

(iii) when we have sent you confirmation of your booking via our online booking platform, at which point a contract will come into existence between you and us.

2.2. If we cannot accept your booking. If we are unable to accept your booking, we will inform you as soon as reasonably practicable. We will not charge you for cancelling your booking if such cancellation is made at any time prior to your commencement date and the use of our facilities.

2.3. Confirmation you are over 18 years old. By making a booking with us, you are confirming that you are over 18 years of age and agree to these terms. Our facilities are intended to bring entrepreneurs together. We, therefore, apply minimum age criteria. You must not make a reservation with us if you are under 18 years of age.

2.4. Right to remove persons. We reserve the right to remove any persons from our premises, or to require that they vacate it, if our booking criteria and/or the terms of this agreement are not met.

2.5. Right to check identity. We reserve the right to use identification matching software to confirm the identities of the lead booking representative and/or the directors/shareholders of your company. This software allows us to ensure that anyone booking with us provides a valid government ID and an unedited photograph of their face for comparison. We use this only for comparison purposes and the information processed through this service is kept in accordance with our Privacy Policy.

3. Grant of licence

3.1. Your use of our facilities. Your booking gives you a limited licence to enter, occupy and use our facilities for the duration of your stay – subject to your compliance with the terms of this agreement and applicable law and our right to enter such facilities in accordance with the terms of this agreement or applicable law. Such entry may be for purposes that include, but are not limited to, entry to any workspace during your booking to perform housekeeping duties or repair works or to prevent damage to any fixture or fittings.

3.2. Furnished workspaces.

3.2.1. Our workspaces are fully furnished to a high standard and include a kitchenette equipped with appliances, cutlery, crockery, and kitchen utensils. Unless we agree otherwise, an internet connection is provided by us at all locations. If a loss of connection occurs, and you are unable to reconnect, we will endeavour to get it reconnected as quickly as possible, but we cannot guarantee that we will be able to do so.

3.2.2. You are not permitted to remove, reorder or replace any furniture, fixture, fitting or equipment in any workspace provided to you without our prior written consent. As a condition to granting consent, we  reserve the right to request for a caution fee deposit to cover the cost of any repairs or renovations we require in order to put the facilities in substantially the same position they were in on or immediately prior to the commencement of your licence.

3.2.3. You are not permitted to keep or bring onto our premises any property, fixture, fitting or equipment (including any furniture, vehicle or other property) without our prior written consent. Any such consent granted is based on our mutual agreement as follows:

(i) we bear no responsibility or liability for any property, fixture, fitting or equipment left on our premises;

(ii) on the expiry of the term of your licence, we reserve the right to remove any of your property, fixture, fitting or equipment left in any workspace used by your during the term of your licence and we bear no responsibility or liability for any loss or damage caused to such property, fixture, fitting or equipment in the process of doing so;

(iii) after 10 calendar days from the end of your licence, we reserve the right to dispose of any property, fixture, fitting or equipment you have left on our premises.

3.3. Other requests. We will try to comply with other requests such as to provide office supplies and other related services as you may require. However, we reserve the right to charge additional fees or refuse to provide such services.

3.4. Use our property with care. You are responsible for taking all reasonable care of your workspace and their contents. You must leave the premises and its contents, including but not limited to all equipment, utensils, furniture, fixtures and fittings clean and tidy at the end of your stay. You must promptly notify us of any damage, destruction, loss or disrepair to the premises or any property, fixture or fitting in it. Except in the case of normal wear and tear you will be responsible for making good any damage you cause to the premises or any property,fixture or fitting in it.

3.5. No smoking. Please note that we operate a strict no smoking policy in our workspaces.

3.6. Number of occupants. You are responsible for ensuring that any workspace booked by you is not occupied by more people than is stated in your booking confirmation. We reserve the right to refuse entry to the premises before or during your scheduled stay if we believe this condition is likely to be breached. Any payments made will not be refunded.

3.7. Check-in and check-out.

3.7.1. Unless stated otherwise in writing at the time of your booking, your access to our premises and your workspace will be during the hours of 8:00 a.m. to 8:00 p.m. on Monday to Friday and from 9:00 a.m. to 6:00 p.m. on Saturday each week excluding any public holidays. Please switch off all lights and close all windows and doors on your departure.

3.7.2. Arrangements may be made for a later checkout where possible, but this is subject to prior arrangement, and we cannot guarantee availability. We reserve the right to charge you additional fees if you have not left the premises and/or vacated any corresponding parking space by 5:00 p.m. each day and have not made arrangements with us in advance for a late departure.

3.8. Keep access codes secure. Please keep important information like lock numbers or key box codes private to keep the premises secure during your stay. Please leave doors and windows closed and locked and secure when not in any workspace allocated to you under your plan.

3.9. Re-entry. Without prejudice to any other rights and remedies that we have, we may enter any workspace allocated to you immediately after 5:00 p.m. on the day of departure specified in your booking. We reserve the right to remove your belongings left on the premises at that time and (subject to paragraph 10 below) accept no liability for any loss or damage to such items.

3.10. Lost or stolen keys. If any keys/fobs given to you are lost or stolen, you will be liable for the full cost of an emergency locksmith plus any replacement keys/fobs required for operating entrance doors/car park gates, etc.

3.11. Nuisance and noise. We work hard to maintain a good relationship with our neighbours. Please keep the noise down and park your car respectfully. Whilst we want you to enjoy yourself whilst on our premises, we do need you to always behave reasonably and responsibly. Please do not do anything in or around the premises or allow anyone else to do anything that could be a nuisance, annoyance or inconvenience to neighbours or cause damage to the premises or any adjoining or neighbouring property or the neighbourhood. That means no loud parties or meetings or presentations.

3.12. No pets. No pets of any kind are permitted unless specifically agreed by us in writing in advance of the commencement date of your booking.

3.13. Prohibited activities. The following activities are expressly prohibited. You must not engage in or authorise any such activities in or around the premises:

3.13.1. re-letting/subletting workspaces or any part of it;

3.13.2. smoking in the workspaces;

3.13.3. hanging any equipment, fixture or fitting anywhere on the premises unless specifically agreed by us in writing in advance;

3.13.4. using the premises or any workspace or permitting it to be used for any illegal or immoral purposes;

3.13.5. harass, verbally abuse or physically attack any of our staff or representatives; and

3.13.6. using or consuming or allowing to be used or consumed in or about the premises at any time any illegal or prohibited drugs or any other substances the use of which may be prohibited by law.

3.14. Compliance with rules and procedures. You must comply with all reasonable rules and procedures in effect at the premises as well as any reasonable and lawful instructions we give you including, but not limited to, health and safety and security procedures and statutory requirements. If you fail to comply, we may take all such lawful steps as we consider appropriate to protect our legitimate legal and commercial interests or those of third parties. In relation to the examples set out below, and without prejudice to any other rights and remedies, we may apply the following additional charges as a genuine pre-estimate of loss and damage (in the form of additional costs and expenses we will have to incur to remedy or address your failure to comply):

3.14.1. Deep cleaning: minimum N150,000

3.14.2. Smoking: minimum N150,000

3.14.3. Noise complaint from neighbours: N50,000

3.15. Building alterations. You must not make any alterations to the property or change the locks without our prior written consent. Also, you must not damage the walls with fixing nails, screws or adhesive.

4. Payment and pricing

4.1. What, when and how you must pay. You must pay the price that is specified in this agreement. That price is due in full at the time of making the booking if the booking is made 7 days or less before the day of check-in. All prices are in Naira and, unless otherwise specified, the prices quoted exclude VAT. All prices for your booking period are based on costs prevailing at the time of quotation and, prior to your entering into this agreement, may be subject tochange.

4.2. Method of payment for your booking. All payments for bookings must be made via our website booking platform. We accept payment with all major debit and credit cards (i.e. Visa and Mastercard) or by bank transfer. We do not accept cash payments and will not be responsible or liable for any cash you pay to any person (including our representative or persons that purport to be our representatives) during the course of your booking.

4.3. Security deposit. At the time of making a booking, we may take your debit/credit card details and you authorise the use of those card details to pay any sums that become due to us under our contract with you. This may include taking a refundable security deposit in advance of your stay by way of what is known as a “pre-authorisation”.

5. Changes to your booking

5.1. Changes you request. If you wish to make a change to your booking (e.g. the dates for your use of any workspace requested) please contact us in writing. We cannot guarantee that any change you request will be possible. If it is, we will let you know promptly and tell you about any other relevant changes including the price of the booking or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change.

5.2. Changes made by us. In some circumstances, we may need to make a change to your booking, for example, if there is an unforeseeable event affecting the premises or our ability to make it available or damage to or around any workspace allocated to you in your plan. In those circumstances we will give you as much notice as we can, explain the issue to you and what we propose to do about it, for example, offering you an alternative workspace. If we are not able to offer you an alternative workspace, or you do not wish to stay at the alternative workspace, we will provide a full refund.

6. Cancellation

6.1. Cancellation by you. If you wish to cancel your booking you must tell us to write to us at

info@pyaleworkhub.com.ng at least 10 days before the commencement date specified in this agreement. If you do so we will not charge you and will return any amount paid to us in respect of your booking. If you tell us less than 10 days before the commencement date specified in this agreement, we will be entitled to the full payment specified at the time of making your booking. For bookings of 30 or more days, we reserve the right to apply a cancellation policy that varies based on the booking length. This policy will be made clear to you when booking and if the policy is unacceptable to you, you will be allowed to cancel your booking with a full refund of the amounts paid to us at the time of your booking.

6.2. Cancellation by us. In some circumstances, we may need to cancel your booking, for example, if there is an unforeseeable event affecting the premises or our ability to make it available or damage to or around the premises.

In those circumstances, we will give you as much notice as we can, explain the issue to you and what we propose to do about it, for example, offering you alternative workspace. If we are not able to offer you alternative workspace, or you do not wish to stay at the alternative workspace, we will provide a full refund of the amounts paid to us at the time of your booking.

7. Loss or damage of personal belongings

No responsibility for loss or damage of personal belongings. We are not responsible for any loss or damage of any personal belongings or valuables during your use of any workspaces, which you bring to the premises at your own risk, to the fullest extent permitted by applicable law.

8. Personal data

How we may use your personal data. We will only use your personal data as set out in our Privacy Notice.

9. Insurance

Take out insurance. We recommend that you take out any insurance coverage you may require or which would be prudent to obtain in respect of any costs or expenses you may incur because of any changes (or additional charges) to or any delay or cancellation of your booking.

10. Our liability to you

10.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Such liability is limited to the sums you pay, or which are payable under these terms in respect of the workspace allocated to you under your plan.

10.2. We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud orfraudulent misrepresentation; for breach of your legal rights.

11. Other important terms

11.1. Amendments to these terms. Any amendments to this agreement is subject to our mutual consents which must be expressed in writing prior to such amendment taking effect.

11.2. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

11.3. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.4. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This agreement is between you and us. No other person shall have any rights to enforce any of its terms.

11.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this agreement, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.7. Events beyond our control. We will not be responsible for any delay or failure to comply with these terms if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, pandemics, government stay-at-home orders, war, civil unrest, acts of terrorism, burglary, utilities supply failure or malicious damage to or destruction of our premises, equipment, goods or the workspace specified in your booking.

11.8. Which laws apply to this contract and where may legal proceedings be brought. The agreement between us and you, any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of the Federal Republic of Nigeria. We and you each irrevocably agree that the state courts in Rivers State, Nigeria shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or inconnection with the agreement between us or its subject matter or formation